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Terms and Conditions.

Last updated: 04/07/2026

These terms govern your use of alexandrataverner.com and all services offered under the Alexandra Taverner | Collective brand, operated by Alexandra Taverner.

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1. Services Offered

  • Beauty and aesthetics training and treatments.

  • ADHD business coaching and mentoring for female entrepreneurs.

  • Coaching frameworks, educational content, and digital resources.

  • Educator services, including training delivery and assessment.

  • Digital resources, memberships, and downloads.

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2. User Responsibilities

By using this site, you agree:

  • You are over 18 or have legal permission to engage with paid services.

  • You will not reproduce, sell, or misuse any digital content.

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3. Digital Products

  • All downloads and memberships are non-refundable unless otherwise stated.

  • Access to digital content may be revoked for breach of terms.

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4. Mentoring and Coaching

  • Services are professional in nature and not therapy.

  • Results vary and are not guaranteed.

  • Support is based on mutual respect and boundaries.

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5. Health & Wellbeing Disclaimer

  • Our coaching and mentoring services are not a substitute for medical, psychiatric, or psychological treatment.

  • We do not diagnose, treat, or provide medical advice regarding ADHD or any other condition.

  • If you are experiencing a mental health crisis, please contact your GP, a qualified healthcare professional, or emergency services.

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6. Beauty & Aesthetics Treatments

  • Clients receiving in-person beauty or aesthetic treatments will be required to complete a consultation and, where applicable, a patch test prior to treatment.

  • We reserve the right to decline treatment where medical history or skin condition presents a risk.

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7. Testimonials & Results

  • Testimonials and case studies shared on this site reflect individual experiences and are not a guarantee of similar results.

  • Outcomes depend on individual circumstances, effort, and application of guidance provided.

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8. Intellectual Property

  • All content, frameworks, and materials provided (including but not limited to ADHD Mapped and associated frameworks) remain the intellectual property of Alexandra Taverner and may not be reproduced, distributed, or used commercially without written permission.

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9. Payments

  • All prices are listed in GBP (£).

  • Payments are processed securely via Stripe or PayPal. We do not store your card details on our own servers.

  • Payment is required in full at the time of purchase unless otherwise agreed in writing (e.g. payment plans).

  • For memberships or recurring services, payments will automatically renew at the agreed interval until cancelled by you.

  • You are responsible for cancelling any recurring membership before the next billing date to avoid further charges.

  • Late or failed payments may result in suspension or loss of access to services or content.

  • In the event of a chargeback or payment dispute raised in bad faith, we reserve the right to permanently revoke access to digital products or services.

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10. Third-Party Platforms

  • Our site may link to third-party platforms (such as EmailOctopus, Stripe, PayPal, or booking tools) for service delivery.

  • We are not responsible for the content, availability, or practices of these third parties.

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11. Access to Work

  • We may accept Access to Work clients at our discretion, assessed on a case-by-case basis.

  • Acceptance is not guaranteed and depends on suitability, availability, and fit with current services.

  • We cannot guarantee funding outcomes and are not responsible for decisions made by Access to Work or its assessors.

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12. Limitation of Liability

We are not liable for:

  • Business loss, emotional distress, or personal circumstances.

  • Actions taken by clients based on our content.

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